Help

To best serve users of PennERA, the PennERA team has developed a local or central support system, based on the preference of each School or Center.

Local support staff provide School/Center-specific support as well as enhance the overall support environment for research faculty and staff. Central support staff are external to the School/Center, but are part of central research administration. Please see below whether your School/Center has opted for local or central support and for help contact information.

Schools/Centers opting for local support

The following Schools/Centers have opted to provide PennERA support at the local level:

Annenberg Center
Annenberg School
Design
GSE
ICA
Law
Medicine
Morris Arboretum
Museum
Nursing
SAS
SEAS
Social Policy & Practice
VPUL (Centers 84, 85, 86)

Consult the table below for the contact information of your research support provider (RSP). Please note that some Schools/Centers have not yet designated RSPs; the list will be updated as soon as RSPs are designated.

SCHOOL/CENTER		RESEARCH SUPPORT PROVIDER	PHONE	E-MAIL
Annenberg Center
Annenberg School		Deborah Stinnett	898-9728	dstinnett@asc.upenn.edu
Annenberg School		Yogi Sukwa	898-9420	ysukwa@asc.upenn.edu
Dental Medicine		Craig Abbs	898-6840	abbs@pobox.upenn.edu
Dental Medicine		Lesley Easley	898-6835	easley@pobox.upenn.edu
Design		Christopher Cataldo	573-3677	cataldo@design.upenn.edu
GSE		Joyce Cook	898-8223	joycec@gse.upenn.edu
		Donald Kearney	746-6882	dkearney@gse.upenn.edu
		Kenneth Zeferes	898-9262	kzeferes@gse.upenn.edu
ICA
Law
Medicine		See SOM RSP list (PDF)
Morris Arboretum
Museum		Alan Waldt	898-4052	awaldt@sas.upenn.edu
Museum		Jennifer Bornstein	898-4052	jbornste@sas.upenn.edu
Nursing		Denise Scala	898-0902	research@nursing.upenn.edu
		Ruthanne Porreca	573-6924	research@nursing.upenn.edu
		Sherri Kaplan	898-8523	research@nursing.upenn.edu
SAS	Fisher-Bennett BA Services	Anita Hall	746-6795	amarhall@sas.upenn.edu
	Biology BA Services	Lory Eighme	898-7123	leighme@sas.upenn.edu
	Chemistry BA Services	Linda Aversa	898-8306	laversa@sas.upenn.edu
	DRL BA Services	Audrey Masciocchi	898-8593	masciocc@physics.upenn.edu
	Cohen (Logan) BA Services	Susan Cerrone	573-3389	cerrone@sas.upenn.edu
	McNeil Bldg BA Services	Christine Gundersen	898-4810	gund@sas.upenn.edu
	Stiteler Hall BA Services	Kimberly Peurifoy	898-6246	peurifoy@sas.upenn.edu
	Walnut BA Services	Gus Hartman	898-7168	ghartman@psych.upenn.edu
	Williams Hall BA Services	Regina Forlano	898-1551	rforlano@sas.upenn.edu
SEAS		William Burns	898-7106	burns@seas.upenn.edu
SEAS		Gail Shannon	898-8133	gail@central.cis.upenn.edu
Social Policy & Practice		Raynel Otero	898-5527	oteror@sp2.upenn.edu
		Cheryl Gaffney	898-4496	cgaffney@sp2.upenn.edu
		Noreen Caden	573-3195	caden@sp2.upenn.edu
Veterinary Medicine
VPUL (Centers 84, 85, 86)		Frank Maleno	898-6404	maleno@pobox.upenn.edu
		Donna Oberthaler	898-2494	oberthal@pobox.upenn.edu
		William Turner, Jr.	898-4922	turner@upenn.edu

Schools/Centers opting for central support

The following Schools/Centers have opted for central support:

Dental
Library
President's Center
Provost's Center
Provost Interdisciplinary
Vet
Wharton

For users in Schools/Centers that opted for central support, please use any of the following methods for help with PennERA:

Help Line - Dial 6-2900 (on campus) or 215-746-2900 (off campus); hours are 9AM-5PM, Monday-Friday. This single help-desk number can be used for all operational and technical questions. Calls are routed to subject matter experts based on the product with which the user needs help. If a call involves a technical problem, it is re-routed to a technical expert. Calls are logged into a shared database where they can be tracked and easily retrieved, ensuring consistent and accurate responses.
E-mail - Questions can be e-mailed to pennerahelp@lists.upenn.edu. (Users who need help with Account Information Sheets (AIS's) are asked to continue to use AIS-prob@pobox.upenn.edu.)
Web - A web form is available for users to enter information that will automatically be directed to subject matter and technical experts in the same manner as the Help Line.

Help for all users

Online reference materials are available to all users. Reference materials are available on the web for the SPIN, GENIUS/SMARTS, Lab Animals Tracking, Human Subjects Tracking, and Proposal Tracking modules. (PennKey and PennKey password required to access the documents.)

If you have general questions, comments, or suggestions about the PennERA project, please send an e-mail to pennera@lists.upenn.edu.